Ketuo USA proudly represents two distinguished knife brands: Ketuo and Rike. While Rike Knife is renowned for its premium folding knives, Ketuo Knife offers its unique lineup of exceptional blades. Additionally, Ketuo USA operates its state-of-the-art factory, where skilled craftsmen employ cutting-edge technology to bring innovative designs to life. With a commitment to excellence and precision engineering, Ketuo USA serves as the premier online destination for knife enthusiasts seeking the finest quality blades from both Ketuo and Rike.

You can contact us through our website's contact form, email us at ketuousa@gmail.com.

Our customer service team is available Monday-Friday,
8:00 AM to 6:00 PM (EST). But we are always quick to answer emails and take care of our customers, even afterhours.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal and Venmo.

We strive to process orders quickly. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but cannot guarantee changes once your order has been processed.

Currently, we only have distribution set up to fulfill orders shipped within the USA.

It depends on where you are. Orders processed here will take 5-10 business days to arrive. Occasionally orders can take anywhere from 7-16 days in some extreme situations (IE: Weather, Long distance, etc.). Delivery details will be provided in your confirmation email.

Orders ship via UPS, USPS, and other available carriers. Tracking numbers will be provided in your shipping confirmation email.

Once your order ships, you will receive a confirmation email with tracking information. You can also log in to your account to track your order status.

We offer a 30-day return policy. Returns are accepted for 30 days from the purchase date. Just email us directly at ketuousa@gmail.com, and we’ll guide you through the process.

To return an item, please contact us for a return authorization number and follow the instructions provided.

Ketuo and Rike Knives offer a limited lifetime warranty against defects in materials and workmanship. Please see our warranty page for more details.

We occasionally offer discounts and promotions. You can sign up for our newsletter or follow us on social media to stay up-to-date on the latest offers.

Write content to answer to common questions your customers may have about your products, shipping policies..

Sorry, we do not currently offer product customization by request. We do occasionally offer custom items and limited edition releases.

We do not currently offer sharpening services. However, we recommend using a reputable knife sharpening service or learning how to sharpen your knife yourself. Alternatively, you can contact your nearby dealer, as some may offer sharpening services or know reputable sharpening services
locally.

• The best way to keep a knife clean is to wipe it down after every use. For less frequent cleaning, periodic cleanings will suffice.
• Use warm water and mild dish soap to thoroughly wash the knife, paying particular attention to the pivot and handle.
• Once clean and dry, consider applying Anti Rust Oil to maintain the blade's condition.

(Note: Disassembling your knife may void the manufacturer’s warranty.)

We do offer OEM and design services for both brands and professionals in the knife industry. Please contact us for more questions.

You can contact us through our contact page! We will be happy to assist you.